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Service Growth

Values-Conscious Business

“I have found that, among its other benefits, giving liberates the soul of the giver.”

- Maya Angelou
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Managing a values-conscious service business

Service delivery

These resources help service organizations provide services in a manner that is culturally sensitive and addresses customers' needs.

Cultural factors in business  top^

Addressing Cultural Differences in Service Delivery

An overview of the dimensions along which cultures differ, with tips on ways to become more sensitive to cultural differences.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Addressing Cultural Differences in Service Delivery.org.pdf

Managing Cultural Issues Q&As

10 questions and answers on why cultural issues are important, how cultures differ, and tips for addressing cultural issues.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Managing Cultural Issues Q&As.org.pdf

Understanding the Dimensions of Cultural Difference

An outline of three approaches to cultural variation (Hall, Hofstede, and Kluckhorn & Strodtbeck) plus the stages of attitude shift in recognizing cultural variation.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Understanding the Dimensions of Cultural Difference.org.pdf

Customer relations  top^

Ensuring Satisfied Clients

An overview of the issues that affect customer satisfaction.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Ensuring Satisfied Clients.org.pdf

More information can be found at Service Growth - http://servicegrowth.org/
Saturday, November 18, 2017