“Social advance depends as much upon the process through which it is secured as upon the result itself.”
- Jane Addams
Managing a values-conscious service business
Service delivery
These resources help service organizations provide services in a manner that is culturally sensitive and addresses customers' needs.
Cultural factors in business top^
Addressing Cultural Differences in Service Delivery
An overview of the dimensions along which cultures differ, with tips on ways to become more sensitive to cultural differences.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 5/13
http://servicegrowth.org/documents/Addressing Cultural Differences in Service Delivery.org.pdf
Managing Cultural Issues Q&As
10 questions and answers on why cultural issues are important, how cultures differ, and tips for addressing cultural issues.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 5/13
http://servicegrowth.org/documents/Managing Cultural Issues Q&As.org.pdf
Understanding the Dimensions of Cultural Difference
An outline of three approaches to cultural variation (Hall, Hofstede, and Kluckhorn & Strodtbeck) plus the stages of attitude shift in recognizing cultural variation.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 5/13
http://servicegrowth.org/documents/Understanding the Dimensions of Cultural Difference.org.pdf
Customer relations top^
Ensuring Satisfied Clients
An overview of the issues that affect customer satisfaction.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 5/13
http://servicegrowth.org/documents/Ensuring Satisfied Clients.org.pdf