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Service Growth

Values-Conscious Business

“When we forgive evil we do not excuse it, we do not tolerate it, we do not smother it. We look the evil full in the face, call it what it is, let its horror shock and stun and enrage us, and only then do we forgive it.”

- Lewis B. Smedes
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Managing a values-conscious service business

Service delivery

These resources help service organizations provide services in a manner that is culturally sensitive and addresses customers' needs.

Cultural factors in business  top^

Addressing Cultural Differences in Service Delivery

An overview of the dimensions along which cultures differ, with tips on ways to become more sensitive to cultural differences.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Addressing Cultural Differences in Service Delivery.org.pdf

Managing Cultural Issues Q&As

10 questions and answers on why cultural issues are important, how cultures differ, and tips for addressing cultural issues.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Managing Cultural Issues Q&As.org.pdf

Understanding the Dimensions of Cultural Difference

An outline of three approaches to cultural variation (Hall, Hofstede, and Kluckhorn & Strodtbeck) plus the stages of attitude shift in recognizing cultural variation.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Understanding the Dimensions of Cultural Difference.org.pdf

Customer relations  top^

Ensuring Satisfied Clients

An overview of the issues that affect customer satisfaction.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Ensuring Satisfied Clients.org.pdf

More information can be found at Service Growth - http://servicegrowth.org/
Tuesday, July 17, 2018