“When we forgive evil we do not excuse it, we do not tolerate it, we do not smother it. We look the evil full in the face, call it what it is, let its horror shock and stun and enrage us, and only then do we forgive it.”
- Lewis B. Smedes
Managing a values-conscious service business
Human resources in a service business
Below are resources to help the small business owner manage relationships with customers, partners, and staff.
Staff management top^
Challenges of a Change Process
Provides tips for managers on understanding staff resistance to change and how to support staff through a successful change process.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Challenges of a Change Process.org.pdf
Integrating Spirituality Into Work
An article profiling 3 professionals that demonstrates distinct strategies for incorporating spiritual beliefs and practices into work life in order to connect with the deeper intentions of one's work and to serve as a motivation for doing that work well.
AASA website, by Seth Wex linked 08/16
http://www.aasa.org/SchoolAdministratorArticle.aspx?id=5442
Meaning in the Workplace
A short review of Jerry Schuitema's book, "Value through Values," providing a very brief discussion of our sense of service in the workplace.
Soul Circle website, linked 08/16
http://soulcircle.typepad.com/soulcircle/jerry_schuitema/
Planning for Your Human Resource Needs
Tips for how to visualize your service delivery team, when to use temporary staff, and how to keep professional and frontline staff performing effectively.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Planning for Your Human Resource Needs.org.pdf
Sample Policy on Zero Tolerance for Harassment
A sample policy that covers, and includes definitions of, discrimination, personal harassment, sexual harassment, bullying, abuse of authority, and poisoning a work place.
Dorothy Riddle, Service-Growth Consultants Inc. (2008), linked 08/16
http://servicegrowth.org/documents/Sample Policy on Harassment.org.pdf
Training for Change: Training Tools
Reliable training tools (or activities/exercises)in: Diversity & Anti-Oppression, Team-building, Organizing, Nonviolent Action for Social Change, and more. All training tools are based on the provider's direct education approach, rooted in popular education.
Website, linked 08/16
http://www.trainingforchange.org/tools
Ways to Empower Staff
Lists six general approaches to empowering staff, with examples of each one.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Ways to Empower Staff.org.pdf
Working with customers and partners top^
Partnership Synergy: A Practical Framework
A research article on the importance and measurement of synergy in effective partnerships.
NCCMT website, National Collaborating Centre for Methods and Tools (2008). McMaster U, (Updated 27 April, 2010), linked 08/16
http://www.nccmt.ca/registry/view/eng/8.html
Supporting Clients as Partial Employees
Explores the issue of clients participating in the service delivery process.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Supporting Clients as Partial Employees.org.pdf
Working with Strategic Allies
Reviews partner selection criteria and provides the outline of an MOU.
Dorothy Riddle, Service-Growth Consultants Inc., Copyright 2008, linked 08/16
http://servicegrowth.org/documents/Working with Strategic Allies.org.pdf